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FAQs

Contact & Hours of Operation

What is your contact information?

josephabboud.com Customer Service

Email: customercare@josephabboud.com

Phone: Toll-Free: 1-888-448-5637

What are your hours of operation?

Hours of operation:

Monday - Friday: 10AM-9PM EST - Available via Phone, Email, and Chat

Monday-Sunday: Available via Email: Response time 24 hours

Custom Suit Appointments

How do I reach Joseph Abboud® customer service?

Email: customerservice@josephabboud.com

Phone: 1-888-448-5637

What are the hours of operation?

Monday-Sunday: Available via Email: Response time 24 hours

How much does it cost to have a fitting?

All appointments, inclusive of the initial fitting, final fitting, and virtual consultations, are complimentary.

What COVID-19 precautions are being taken for the in person fitting appointments?

Our Stylist will arrive with all PPE needs met, inclusive of mask and gloves. We also ask that you wear a mask during the entirety of fittings, as well as limit the attendees to yourself and our stylist. In addition, our Stylist will have a hand-held, contactless thermometer to ensure that neither the Stylist nor yourself has a fever. All samples brought to the appointment by our Stylist will be steam cleaned prior to the fitting.

Once I have been fitted for my suit, how long will it take to be made and delivered?

Your Custom Suit takes three weeks to produce at our Massachusetts factory.

Does Joseph Abboud® accept third-party returns?

Joseph Abboud® does not accept returns from 3rd party retailers or marketplaces. If you have purchased a Joseph Abboud® product at a 3rd party retailer or Marketplace you must return the item at the store at which you purchased. Thank you for your understanding.

How do I receive a replacement for a defect/damaged product?

Please contact the retailer from whom you purchased the product for assistance.

How much does a custom Joseph Abboud® Suit cost?

Pricing is dependent on the style of suit and fabrics selected  at your fitting.  For more details prior to scheduling your fitting, we would suggest having a Virtual Consultation with our Head Stylist to start.

What if my suit doesn't fit properly?

Our Stylist will hand delivery the finished custom suit for a final fitting.  Any adjustments that need to be made are free of charge and included in the initial cost of the Custom Suit.

Payment Options

What payment options are accepted?

JosephAbboud.com accepts Visa, Mastercard, American Express, Discover, and JCB credit cards.

Additionally, JosephAbboud.com offers Shop Pay, PayPal, Amazon Pay, Google Pay, Apple Pay, Shop Pay and Klarna Installments.

Shipping Options & Rates

What locations do you ship to?

JosephAbboud.com ships to all 50 states including U.S. Territories provided that it is a physical address. We do not ship to PO Box, or APO/FPO or Internationally currently.  (APO military address + FPO Fleet Post Off which is also associated with military.)

What are your shipping options and rates?

JosephAbboud.com offers the following shipping options:

STANDARD SHIPPING  5-7 business days  $7.00  
Complimentary Free Shipping on $100+ orders
EXPEDITED SHIPPING 3-5 business days $20.00  

Orders are processed once credit card authorization and verification have been obtained. For Alaska, Hawaii, and Puerto Rico addresses, expedited service is not available. Only standard shipping is available for Alaska, Hawaii, and Puerto Rico addresses.

JosephAbboud.com does not refund Shipping Fees upon returns.

The U.S. Department of Transportation (DOT)  alcohol-based products such as perfumes/fragrances, to be Hazardous Materials and requires them to be shipped by ground transportation.

We're committed to delivering your order as quickly as possible, but JosephAbboud.com would like to do it responsibly and in compliance with DOT regulations. Unfortunately, fragrance does not qualify for overnight shipping.  Therefore, any order with the purchase of fragrance must be delivered via standard shipping and cannot be shipped to Alaska, Hawaii, all U.S. territories, or APO/FPO addresses.

How do I check the status of my order?

At the time you place your order on JosephAbboud.com, we will send you an Order Confirmation email. Once your order has been shipped, you will receive a shipment notification which will include your tracking number. If you have an account on JosephAbboud.com you may also sign in to your account and view Order Status and History.

Ownership of packages turned over to USPS/UPS/Fedex transfers to the buyer. JosephAbboud.com is not responsible for lost, held, or damaged packages if a claim is denied by courier service.  We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.

Do you ship to P.O. boxes?

JosephAbboud.com does not offer shipping to P.O. Box addresses. We apologize for any inconvenience.

What items are restricted for shipping?

Fragrance items cannot be shipped via air shipping options. Please note that Alaska, Hawaii, and Puerto Rico addresses are shipping with Expedited shipping options that use air carriers. We apologize for any inconvenience.  

Please note that only physical items are applicable towards the free shipping minimum. Donations, protections plans, and other services do not qualify.

Returns & Exchanges

What is your return and exchange policy?

JosephAbboud.com will accept your return of unworn, unwashed, and defective merchandise within 30 days of receiving the order (some exclusions apply, see below). 

JosephAbboud.com will credit you for returns, accompanied by an original receipt, received within 30 days of the purchase for the price paid either in the original form of payment.

The return processing fee of $8.95 will be deducted from the refund amount to your credit card if a prepaid label is printed and used. The credit will be applied once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.

Returns not accepted:

Final Sale and Clearance merchandise may not be returned nor be exchanged. JosephAbboud.com does not accept returns from 3rd party retailers or marketplaces except for (Joseph Abboud® operates Facebook and Instagram Shop accounts).

Fragrance and Underwear are Final Sale

How do I process a return?

To process a return you may either contact customer service or go to our Returns Request Form:

Step 1: Complete the Returns Request Form

Step 2: Please allow up to 2 business days for you return request to be processed. You will be contacted via email by customer service representative

Step 3: Carefully pack your item(s), in the original condition, and include your printed return invoice

Step 4: Place your shipping label on the package, making sure no other tracking labels are shown

The return processing fee of $8.95 will be deducted from the refund amount to your credit card if a prepaid label is printed and used. The credit will be applied once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.

Please allow up to two weeks for your return to be processed.

If you have any questions or concerns please contact Customer Service.

How do I process an exchange?

JosephAbboud.com processes exchanges as returns.

You must first process your return and then place a reorder of the item either on JosephAbboud.com or by contacting Customer Service.

How do I return a gift?

Please contact Customer Service to return or exchange merchandise received as a gift. Gifts must be purchased from JosephAbboud.com to be eligible for return.

Requests to return or exchange merchandise received as a gift must be accompanied with either an order number or customer information that made the gift purchase.

Gift returns are processed in the form of Store Credit. Store credit will be provided upon receipt of the returned merchandise.

To process a return or exchange please go through our Return Request Form:

Step 1: Complete the Returns process through our Return Request Form

Step 2: Once your return is approved, print the return label

Step 3: Carefully pack your item(s), in the original condition, and include your printed return invoice

Step 4: Place your shipping label to the package, making sure no other tracking labels are shown

Step 5: Place replacement order (if wanting to exchange item)


The return processing fee of $8.95 will be deducted from the refund if a prepaid label is printed and used. The credit will be applied once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.

Please allow up to two weeks for your return to be processed.

Please note: Same item exchanges are not guaranteed and depends on whether inventory in alternate sizes/colors are available.

If you have any questions or concerns please contact Customer Service.

I received damage merchandise

If you have received damaged merchandise, please contact Customer Service.

How do I process a third party return?

JosephAbboud.com does not accept returns from 3rd party retailers or marketplaces except for Joseph Abboud® operated Facebook and Instagram Shop accounts.

If you have purchased Joseph Abboud® merchandise at a 3rd party retailer or Marketplace such as Men's Wearhouse, Macy’s, Nordstroms, Amazon, or elsewhere, you must return the item at the store at which you purchased.

JosephAbboud.com is not responsible for damaged goods or exchanging of items delivered or bought by 3rd party retailers.

Thank you for your understanding.

Order Edits and Order Cancellations

How do I edit my order?

If you need to edit your order, please contact Customer Service immediately so we can attempt to modify the details. 

Please note, your order may need to be canceled and replaced to fulfill the editing request.

How do I cancel my order?

If you need to cancel your order, please contact Customer Service immediately so that the order can be canceled before it has shipped.

Please note, the order has shipped you will need to process a return on our Returns Request Form.

JosephAbboud.com may cancel orders and/or line items if an item becomes out of stock.

Price Adjustments

Can you match or adjust prices from third party sites?

If an item was found at one of our 3rd party retailers at a discounted rate, JosephAbboud.com is unable to match or adjust the prices for products found on the website. 

Do you combine promos?

Only one promo code may be used per order

Only one promo code may be used per order - JosephAbboud.com does not combine promos

Gifts

Do you offer gift messaging and/or gift wrapping?

JosephAbboud.com offers gift messages for online orders. At checkout enter your gift message which will be included on the packing slip to the recipient.

Unfortunately, at this time Joseph Abboud® does not offer gift wrapping.

Customer Accounts & Email Settings

How do I register for a customer account?

To streamline your shopping experience on JosephAbboud.com we invite you to register with us. 

Click on the Account icon on the top right of any page to create your account.

As part of the registration process, you will be asked for the following information:

First & Last Name

Email

Password

How do I change my account information?

Change Your Customer Account Email Address:

To change your email for your customer account, please contact Customer Service.

Change Your Password:

To change your password, please log out of your account and select Forgot Password on the Account login page, enter your email address.  Select “Submit” and we will send you an email to reset your password.

How do I reset my password?

If you have forgotten your password, select the Account Icon at the top of any page.

Select “Forgot Password” and enter your email address. 

Select “Submit” and we will send you an email to reset your password.

Unsubscribe from Emails

How do I unsubscribe from emails?

At the bottom of all JosephAbboud.com marketing emails, there is an unsubscribe link in the footer.

Please select that link to unsubscribe.

If you have any trouble at all, please contact Customer Service.

Product Reviews

When will my product review be published?

Reviews are published on the website between 1-2 weeks. If you have written a review and do not see it on site, please check back within 2 weeks.

If you have any trouble or questions, please contact Customer Service.

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