FAQs

How do I reach Joseph Abboud customer service?

Email: customerservice@josephabboud.com

What are the hours of operation?

Monday-Sunday: Available via Email: Response time 24 hours

Does Joseph Abboud sell online?

Most Joseph Abboud products, inclusive of apparel and accessories, are available at MensWearhouse.com.

How much does it cost to have a fitting?

All appointments, inclusive of the initial fitting, final fitting, and virtual consultations, are complimentary.

What COVID-19 precautions are being taken for the in person fitting appointments?

Our Stylist will arrive with all PPE needs met, inclusive of mask and gloves. We also ask that you wear a mask during the entirety of fittings, as well as limit the attendees to yourself and our stylist.

In addition, our Sylist will have a hand-held, contactless thermometer to ensure that neither the Stylist nor yourself has a fever.

All samples brought to the appointment by our Stylist will be steam cleaned prior to the fitting.

Once I have been fitted for my suit, how long will it take to be made and delivered?

Your Custom Suit takes three weeks to produce at our Massachusetts factory.

Does Joseph Abboud accept third-party returns?

Joseph Abboud does not accept returns from 3rd party retailers or marketplaces.

If you have purchased a Joseph Abboud product at a 3rd party retailer or Marketplace you must return the item at the store at which you purchased.

Thank you for your understanding.

How do I receive a replacement for a defect/damaged product?

Please contact the retailer from whom you purchased the product for assistance.

How do I change my email settings?

To change your email for your customer account, please contact Customer Service.

To unsubscribe from marketing emails, please select the unsubscribe link at the bottom of the email. Alternatively, you may contact Customer Service.

How much does a custom Joseph Abboud Suit cost?

Pricing is dependent on the style of suit and fabrics selected  at your fitting.  For more details prior to scheduling your fitting, we would suggest having a Virtual Consultation with our Head Stylist to start.

What if my suit doesn't fit properly?

Our Stylist will hand delivery the finished custom suit for a final fitting.  Any adjustments that need to be made are free of charge and included in the initial cost of the Custom Suit.